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Shipping Policy

We offer  Free shipping all over the Kingdom when purchasing with a value of 300 SAR or more. Shipping usually takes between 3-10 working days.

If the shipment was not received after 10 working days, then please contact us on:

 Email: marketing@matjaralwatany.com

 Or the unified customer service number: 0557964304

 


Return Policy:

Products purchased from our website can be returned within 3 days from the date of receival, provided that they are in their original package and in the same condition in which they were delivered. Note that the customer will be responsible for shipping charges of delivering the product back to us please click here for more. Once the return request is accepted, the total amount of purchase excluding shipping charges will be refunded to the same account used to place the order within 3 working days. To request a return please contact us on:

 Email:  marketing@matjaralwatany.com

 Or the unified customer service number: 0557964304

 

Replacement Policy:

Products purchased from our website can be replaced within 7 days from the date of receival, provided that they are in their original package and in the same condition in which they were delivered. Note that we offer a free replacement service once for each order placed through our website. To request a replacement please contact us on:

 Email:  marketing@matjaralwatany.com

 Or the unified customer service number: 0557964304

 

General policy: 

- We can offer return and replacement services only for products that were purchased through our website. Products that were purchased in our stores cannot be returned or replaced online.

- We will be responsible for all shipping charges if there was a fault in fulfilling the order by our behalf. We will make sure that customers are receiving the exact product they are purchasing or offer a full refund if that product is not-longer available.

-The customer will be responsible for shipping charges When requesting a return or a second-time replacement please click here for more. All return and replacement requests are going to be processed once we receive back the order.